If you wish to make any changes to an order, please contact Customer Service via email at hello@handtiedbox.com.
- “HAND TIED FZE” maintains the Website ("Site").
- “United Arab Emirates is our country of domicile” and stipulates that the governing law is the local law.
- Visa or MasterCard debit and credit cards in AED will be accepted for payment.
- We will not trade with or provide any services to OFAC and sanctioned countries.
- Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
- Cardholders must retain a copy of transaction records and Merchant policies and rules.
- Once the payment is made, the confirmation notice will be sent via email within 24 hours of receipt of payment.
- The user is responsible for maintaining the confidentiality of his account.
- You’ll either receive your deliveries from our hand-tied driver or a third-party courier service. We don’t guarantee delivery times, only the date, so if they’re not with you in the morning, hold tight, because they’ll be with you later that day, and they’ll be fine until the evening.
- We look after your personal data in accordance with data protection rules. If you want to know more, take a look at our Privacy Policy.